Shipping and Return Policy

Shipping

We currently ship within the United States only.

Orders are typically processed within 2 to 3 business days. Once your order is ready, it is handed over to one of our shipping carriers for delivery. When your order ships, you will receive a shipping confirmation email with a tracking number.

Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Free shipping: orders over $30 qualify for free shipping.

If you did not receive tracking information, email us at hello@biorepublic.co. If your tracking shows delivered but you have not received your package, check around your delivery location and with anyone who may have accepted it for you. If you still cannot find it, contact the carrier and reach out to us with your order number.

Changes and cancellations

We process orders as quickly as possible. To change or cancel an order, contact us at hello@biorepublic.co as soon as possible after placing it. We cannot guarantee changes once an order has been processed or shipped.

Returns

If you are not completely satisfied with your purchase, you may return your item(s) for a full refund within 10 days of purchase.

To be eligible for a return, items must be unused, unopened, and in the same condition in which you received them, with the original packaging. For health and hygiene reasons, opened or used skincare products may not be eligible for return.

• Contact us: Email hello@biorepublic.co with your order number and the reason for your return. We will provide you with a return authorization. We cannot accept returns without prior authorization.
• Return your order: Once your return is approved, we will provide you with the return shipping address. Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.
• Pack your items: Include a copy of your return authorization and pack your items securely to prevent damage during shipping.
• Processing your return: Once your return arrives at our fulfillment center, please allow 5 to 10 business days for us to receive and inspect your items and process your refund.
• Refunds: Approved refunds are issued to your original payment method for the full purchase amount. Depending on your bank or card provider, it may take an additional 2 to 10 business days for the refund to appear in your account.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, contact us at hello@biorepublic.co with your order number and photos of the package and products, and we will help.

Contact

Email: hello@biorepublic.co
Phone: +1 678 468 0431