Shipping and Return Policy

Shipping Rates & Estimated Delivery Times

Orders placed before 5 P.M. EST Monday through Friday (excluding national holidays) will ship within 24 hours.  Expedited orders placed before 3 P.M. EST Monday through Friday (excluding national holidays) will go out same day.  For urgent orders please don’t hesitate to call us at (888) 887-5704 ext. 1 from within the United States or +1 (404) 806-9937 ext. 1 if dialing from outside the United States.

 

 Shipping to the Contiguous United States of America

BioRepublic SkinCare will provide complimentary shipping on all domestic orders over $5 within the contiguous United States (lower 48 states plus the District of Columbia).  For orders under $5 we charge $5 for standard USPS domestic shipping.  Our standard shipping option (USPS First Class Mail) will typically arrive within three to five business days. For orders over $30, our standard shipping option is UPS SurePost and is also complimentary.

As soon as your order ships, you will receive a confirmation email with your tracking number.  Should you experience any difficulties whatsoever with your order, feel free to contact us at info@biorepublic.com or by phone at (888) 887-5704 ext. 2 if dialing from within the United States or +1 (404) 806-9937 ext. 2 from outside the United States.

Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO, and all U.S. territories

BioRepublic SkinCare only offers USPS Priority Mail and USPS Priority Mail Express services to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO, and all other U.S. territories and commonwealths.  These services will reach most destinations within 2-5 business days, however we can not guarantee delivery times for these addresses.  Free USPS Priority Mail shipping is available for orders over $75.  For orders under $75, BioRepublic SkinCare charges $8 for USPS Priority Mail shipping if the order weighs less than one pound and $14 if the order is over 1 pound.  The rate for USPS Priority Express Mail is $20 for orders under one pound and $50 for orders over one pound. 

USPS Priority Mail service should reach most destinations within 3-5 business days.  USPS Priority Mail Express should reach most destinations within 2-3 business days.  BioRepublic SkinCare does not guarantee delivery times to these addresses, however, since transport links to some remote territories may be unreliable.

Shipping to Canada

We offer standard international shipping to Canada for $7, expedited shipping for $20, and express shipping to Canada for $30.  Standard shipping to Canada typically arrives within 7 to 10 business days, expedited shipping will arrive in 5 - 7 days and express shipping to Canada will normally arrive within 2 to 4 business days.  Orders over $40 are eligible for free standard shipping.

Note: All orders over $20 will be subject to Canadian import duties and handling.  These fees are the sole responsibility of the buyer and will normally be $9.


Rest of the World

We are happy to ship to other destinations for a flat fee of $50.  Orders over $300 are eligible for free international shipping.


Returns and Exchanges

Your satisfaction is our top priority. If you are not 100% happy with your purchase, we’ll be happy to offer you a full refund or exchange for all domestic orders, no questions asked.  Just email us at info@biorepublic.com or call us at (888) 887-5704 ext. 2 if dialing from within the United States or +1 (404) 806-9937 ext. 2 from outside the United States and we’ll be happy to provide you with a return shipping label.  International returns will be liable for international shipping to our headquarters in Atlanta, USA.  Once we receive your goods we’ll immediately issue your refund on the payment method used with your initial purchase.

 

Customs and Exceptions

All international orders will require a signature upon receipt.

Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable duties or taxes.

Other questions about shipping? Feel free to call us anytime at (888) 887-5704 ext. 2 if dialing from within the United States or +1 (404) 806-9937 ext. 2 from outside the United States.